Shipments and returns
Shipments
Packaging and Shipment Process
At Brad Levi Jewelry, we aim to ensure prompt and secure delivery of your purchases. Here's an overview of our shipment process:
Dispatch Time: Your package will typically be dispatched within 2 days after receipt of payment unless otherwise noted in the product page. Please note that made-to-the-order or custom items may take up to 2 weeks to ship.
Shipping Carriers: We primarily utilize FedEx or USPS Priority Mail for shipments, both equipped with tracking options.
Signature Confirmation: For items valued above $400 USD, a signature may be required upon delivery to ensure secure receipt of your purchase.
Package Tracking: Once your order is shipped, we'll provide you with a tracking link to monitor the delivery status online.
Shipping Fees: Our shipping fees comprise handling, packing, and postage costs. While handling fees remain fixed, transportation fees vary based on the total shipment weight.
Free Shipping: We offer free shipping on most of our products, providing an added value to your purchase.
Order Consolidation: To optimize shipping costs, we recommend grouping your items into a single order. Please note that separate orders will incur individual shipping fees.
Packaging: We take special care in packaging your items, ensuring they are well-protected during transit. Our boxes are amply sized to accommodate and safeguard your valuable jewelry pieces.
Returns
Satisfaction Guarantee
At Brad Levi Jewelry, your satisfaction is our priority. If for any reason you're not entirely satisfied with your purchase, our returns policy ensures a hassle-free process:
Return Period: You may return your item within 30 days of receipt for a full refund or exchange. This return period applies for United States, Canada, Mexico, Paraguay, United Arab Emirates, and other countires.
Condition of Returns: Please ensure the returned item is in its original condition, unworn, and with all tags intact.
Refund Process: Upon receiving and inspecting the returned item, we will issue a refund to your original payment method.
Shipping Charges: Please note that while we cover shipping costs for returns due to defects or errors on our part, return shipping for personal reasons may be at the customer's expense.
For any further assistance regarding shipments, returns, or inquiries, please feel free to contact us directly.
Thank you for choosing Brad Levi Jewelry for your exquisite jewelry needs.